What You'll Find in Our FAQ Section
Most questions we receive fall into a few clear categories: getting your account set up, moving money in and out, and understanding what happens when a transaction stalls. Rather than pointing you to a call centre, we've laid out the actual steps here. For deposits, the process runs through your bKash, Nagad, or Rocket app — you send to the account number
shown on the deposit screen, confirm with your PIN, and the balance updates in your wallet shortly after. Withdrawals follow a verification step where we confirm your wallet matches the one registered to your account. That check is there to protect your funds. If you're accessing from mobile, your session carries across browsers without needing to log in again, as long as
your token is active. For account issues, our support team handles wallet verification queries and login recovery. Availability depends on your local law and eligible region. Use the chips below as a quick reference for which payment rails we support.
- bKash
- Nagad
- Rocket